UNOCLAVE
UNOCLAVE
Overview
Overview
Worked as a UI/UX Design Intern at UNoclave, contributing to the design of two core products. Designed UNoclave’s AI-powered appliance repair platform that enables users to diagnose appliance issues and seamlessly book repair services. I worked on designing the main consumer-facing product as well as an internal CRM system
The platform featured an interactive AI chatbot, guided issue diagnosis, service scheduling, technician tracking, and a centralized support dashboard.
The CRM included key modules such as Dashboard, Leads, Client Profiles, Tasks, Calendar, Communication History, and Settings. Collaborated closely with the founding team to translate product ideas into intuitive, scalable, and user-friendly design flows.
Worked as a UI/UX Design Intern at UNoclave, contributing to the design of two core products. Designed UNoclave’s AI-powered appliance repair platform that enables users to diagnose appliance issues and seamlessly book repair services. I worked on designing the main consumer-facing product as well as an internal CRM system
The platform featured an interactive AI chatbot, guided issue diagnosis, service scheduling, technician tracking, and a centralized support dashboard.
The CRM included key modules such as Dashboard, Leads, Client Profiles, Tasks, Calendar, Communication History, and Settings. Collaborated closely with the founding team to translate product ideas into intuitive, scalable, and user-friendly design flows.
Problem Statement
Problem Statement
Designing clarity from complexity
Designing clarity from complexity
Users often struggle to identify appliance issues and find reliable repair services quickly. Existing repair platforms were either too technical, lacked clarity, or required multiple steps before reaching a solution.
Internally, the team also faced challenges managing leads, tracking service requests, and organizing client communication efficiently due to the absence of a centralized CRM system.
Users often struggle to identify appliance issues and find reliable repair services quickly. Existing repair platforms were either too technical, lacked clarity, or required multiple steps before reaching a solution.
Internally, the team also faced challenges managing leads, tracking service requests, and organizing client communication efficiently due to the absence of a centralized CRM system.
The Dashboard
The Dashboard
Click Here for Live Royal Music Website
Figma Figma File
Figma Prototype Link
Research
Research
Insights that guide design decisions
Insights that guide design decisions
I conducted research by analyzing user behavior, common appliance failure scenarios, and existing service-based platforms.
Key insights showed that users preferred conversational guidance over technical forms, quick issue identification, and real-time service visibility.
Internally, stakeholder discussions helped identify workflow gaps in lead tracking, task management, and communication history, which shaped the structure of the CRM dashboard and modules.
I conducted research by analyzing user behavior, common appliance failure scenarios, and existing service-based platforms.
Key insights showed that users preferred conversational guidance over technical forms, quick issue identification, and real-time service visibility.
Internally, stakeholder discussions helped identify workflow gaps in lead tracking, task management, and communication history, which shaped the structure of the CRM dashboard and modules.
Image below : Landing page of Manhours on Hire (M.O.H)
Image below : Landing page of Manhours on Hire (M.O.H)
m.o.h Landing page
Design
Design
Insights that guide design decisions
Insights that guide design decisions
The design focused on clarity, simplicity, and guided interactions.
The homepage dashboard (as shown) uses a clean layout with clear product selection steps—Category, Brand, and Model—paired with an AI chatbot as the primary entry point for issue diagnosis.
Suggested problem chips and voice/chat options reduce user effort and improve accessibility. For internal operations, I designed a modular CRM system with dedicated pages for Dashboard, Leads, Client Profiles, Tasks, Calendar, and Communication History.
Each screen was structured to surface critical information quickly, reduce cognitive load, and support efficient decision-making for the operations team.
The design focused on clarity, simplicity, and guided interactions.
The homepage dashboard (as shown) uses a clean layout with clear product selection steps—Category, Brand, and Model—paired with an AI chatbot as the primary entry point for issue diagnosis.
Suggested problem chips and voice/chat options reduce user effort and improve accessibility. For internal operations, I designed a modular CRM system with dedicated pages for Dashboard, Leads, Client Profiles, Tasks, Calendar, and Communication History.
Each screen was structured to surface critical information quickly, reduce cognitive load, and support efficient decision-making for the operations team.
Outcome
Simple, bold.
The redesigned website clearly communicates the Manhours On Hire value proposition, making services and pricing easy to understand while presenting a modern, professional, and trustworthy look.
It improved user flow and engagement, reduces confusion, and decreases support inquiries related to service details.
The clear presentation of offerings has also helped build client trust, leading to higher conversion rates and more successful client interactions.
Overall, the redesign aligns the brand visually with its subscription-based model and showcases my ability to redesign and build a product from scratch, translating business goals into a user-focused digital experience that drives both usability and measurable business impact.
READY TO COLLABORATE?
Have a project in mind?
Let’s create something extraordinary together
READY TO COLLABORATE?
Have a project in mind?
Let’s create something extraordinary together
Outcome
Simple, bold.
The final designs delivered a streamlined, user-friendly experience that made appliance diagnosis and service booking faster and more intuitive.
The AI-first approach reduced user confusion and improved engagement, while the internal CRM significantly enhanced workflow efficiency and visibility for the team.
The project successfully translated complex AI functionality into simple, human-centered design flows aligned with UNoclave’s product vision.
READY TO COLLABORATE?
Have a project in mind?
Let’s create something extraordinary together
READY TO COLLABORATE?
Have a project in mind?
Let’s create something extraordinary together